Return policy

At [Valtinsu], we are committed to customer satisfaction. If you're not completely satisfied with your purchase, we are here to help. Please review our refund policy below for more information on how to initiate a return or refund request.

1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

The product must be in new, unused, and resalable condition.
The refund request must be made within 30 days of receiving the product.
The product must be returned in its original packaging (if applicable), including any accessories or documentation.
2. Non-Refundable Items
The following items are non-refundable and may not be returned or refunded under any circumstances:

Customized or personalized products.
Products marked as "final sale" or "clearance".
Digital products or downloadable items.
3. How to Request a Refund
If you are not satisfied with your purchase and would like to request a refund, please follow these steps:

Contact our customer service team at [management@valtinsu.com] or [+ (86) 15161119385 ] within 30 days of receiving the item. Include your order number, the reason for the refund, and any relevant images (if applicable).

Our team will guide you through the return process and provide you with a Return Authorization (RA) number. This is required for processing the return and refund.

Once you have the RA number, pack the product securely in its original packaging (if possible) and ship it to the return address provided by our customer service team.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect, damage during shipping, or an error on our part (e.g., wrong item shipped). In these cases, we will cover the return shipping fees.

5. Processing Time for Refunds
Once we receive the returned product and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Defective or Damaged Products
If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving the product. We will either replace the item or issue a full refund, including return shipping fees. Please provide clear images of the damage or defect to help expedite the process.

7. Exchange Policy
We currently do not offer direct exchanges. If you'd like to exchange an item for another product, please return the original item for a refund and place a new order for the replacement item.

8. Contact Information
For any refund-related inquiries or assistance with returns, please contact our customer service team:

Email: [management@valtinsu.com]
Phone: [+ (86) 15161119385]
Website: [https://valtinsumoto.com/]